FAQs

Web App/Dashboard Questions

• How to interpret screenshots on the "View Screen" page
• What do the status light indicators on the "Screens" page mean?
• How do I do I change the screen rotation in Screenly?
• How do I enable analogue audio output for my Raspberry Pi?

General Questions

• What content types are supported by Screenly?
• How do I configure WiFi for the Screenly 2 Player?
• Invoices: Where are they sent? Where do I get a copy?
• Are there any file size limits?
• How can I make my assets auto refresh?
• Can I use Microsoft PowerPoint with Screenly?

See all 18 articles

General Troubleshooting

• My screens are showing black? How can I fix this?
• How can I troubleshoot issues with Screenly?

Common I.T. Questions

• What are the network requirements?
• Do you support FTP for uploading assets?
• Do you support RTSP (Real Time Streaming Protocol)?
• Can I use HDMI over Ethernet?
• Can I use a USB WiFi adapter?
• Can I use local files (Private) with Screenly?

See all 19 articles

Common Display Questions

• Do you support touch screen?
• Help! There is a yellow flash in the upper right-hand corner
• Can I set the screen to turn on/off automatically?
• Does Screenly support running in video wall mode?
• Can I divide my screen into multiple zones?
• I have a black border around my content on the screen. How can I fix this?

Common Software Questions

• What happens if my internet connection goes down?
• How to flash out Screenly to an SD card
• How to flash Screenly onto NEC monitors with the Raspberry Pi Compute Module add-on
• How do I update to the latest version of Screenly?

Common Hardware Questions

• What are the hardware requirements?
• Do you support bluetooth?
• How can I use Power over Ethernet (PoE) to power a Screenly Player?
• What do the indicator lights on my Screenly Player / Raspberry Pi mean?
• How can I setup my new Screenly Box 0?
• I got an email about a screen’s SD card failing. Why do some SD cards fail?

See all 8 articles