FAQs

Web App/Dashboard Questions

• How do I interpret screenshots on the "Screens" page?
• How do I change the screen rotation in Screenly?
• How do I enable analog audio output for my Raspberry Pi?

General Questions

• What content types are supported by Screenly?
• How do I configure WiFi for the Screenly Player?
• Does my device come with a warranty?
• Where can I find my Personal Support PIN?
• How do I configure a static IP address?
• How long can the duration be for the slides on my playlist?

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General Troubleshooting

• How to troubleshoot an offline screen
• My device says it is offline, but it is playing fine. What does this mean?
• How can I set up automatic reboots of my players?
• My TVs are showing a black screen? How can I fix this?
• How can I collect logs to troubleshoot issues with Screenly?

Common I.T. Questions

• What are the network requirements?
• Do you support WPA3?
• Where are you servers located and data stored?
• What type of hard drive and CPU does the Screenly Player Max have?
• Screenly Player Lifecycle
• Can my Max Player auto-power on after outages?

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Common Display Questions

• Why does my image appear rotated?
• Do you support touch screen?
• Can I set the screen to turn on/off automatically?
• Does Screenly support running in video wall mode?
• Can I divide my screen into multiple zones?
• I have a black border around my content on the screen. How can I fix this?

Common Software Questions

• What happens if my internet connection goes down?
• How to flash out Screenly to an SD card
• How do I update to the latest version of Screenly?

Common Hardware Questions

• What are the hardware requirements?
• How to mount the Screenly Player Max using VESA brackets
• Where are the power, USB and SD card slot ports located on the Raspberry Pi?
• Do you support bluetooth?
• How can I use Power over Ethernet (PoE) to power a Screenly Player?
• What do the indicator lights on my Screenly Player or Raspberry Pi mean?

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