FAQs
Web App/Dashboard Questions
General Questions
- How do I configure WiFi for the Screenly Player?
- Where can I subscribe to your newsletter?
- How does Priority Override work?
- Does my device come with a warranty?
- Where can I find my Personal Support PIN?
- How do I configure a static IP address?
General Troubleshooting
- How can I fix my screens that are showing QR and PIN codes?
- How to troubleshoot an offline screen
- My device says it is offline, but it is playing fine. What does this mean?
- How can I set up automatic reboots of my players?
- My TVs are showing a black screen? How can I fix this?
- How can I collect logs to troubleshoot issues with Screenly?
Common I.T. Questions
- What are the network requirements?
- Do you support WPA3?
- Where are you servers located and data stored?
- What type of hard drive and CPU does the Screenly Player Max have?
- Screenly Player Lifecycle
- Can my Max Player auto-power on after outages?
Common Display Questions
- How to display Klipfolio dashboards with Screenly
- Why does my image appear rotated?
- Do you support touch screen?
- Can I set the screen to turn on/off automatically?
- Does Screenly support running in video wall mode?
- Can I divide my screen into multiple zones?
Common Software Questions
Common Hardware Questions
- What are the hardware requirements?
- How to mount the Screenly Player Max using VESA brackets
- Where are the power, USB and SD card slot ports located on the Raspberry Pi?
- Do you support bluetooth?
- How can I use Power over Ethernet (PoE) to power a Screenly Player?
- What do the indicator lights on my Screenly Player or Raspberry Pi mean?