FAQs

Web App/Dashboard Questions

• How to interpret screenshots on the "View Screen" page
• What do the status light indicators on the "Screens" page mean?
• How do I do I change the screen rotation in Screenly?
• How do I enable analogue audio output for my Raspberry Pi?

General Questions

• What content types are supported by Screenly?
• How do I configure WiFi for the Screenly 2 Player?
• Can I use Microsoft PowerPoint with Screenly?
• Can I use Google Slides with Screenly?
• Can I run Screenly on the new Raspberry Pi 4?
• How do I upgrade to Screenly 2?

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General Troubleshooting

• Why are my screens showing black?
• How can I troubleshoot issues with Screenly?

Common I.T. Questions

• What are the network requirements?
• What types of website authentication do you support?
• What types of wireless networks and authentication do you support?
• Network Time Protocol (NTP)
• How to use Screenly with Grafana
• Can I use composite/RCA with Screenly 2?

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Common Display Questions

• Help! There is a yellow flash in the upper right-hand corner
• Can I set the screen to turn on/off automatically?
• Does Screenly support running in video wall mode?
• Can I divide my screen into multiple zones?
• I have a black border around my content on the screen. How can I fix this?

Common Software Questions

• What happens if my internet connection goes down?
• How to flash out Screenly to an SD card
• How to flash Screenly onto NEC monitors with the Raspberry Pi Compute Module add-on
• How do I update to the latest version of Screenly?

Common Hardware Questions

• What are the hardware requirements?
• What do the indicator lights on my Screenly Player / Raspberry Pi mean?
• How can I setup my new Screenly Box 0?
• I got an email about a screen’s SD card failing. Why do some SD cards fail?
• Can I power my Raspberry Pi from the TV?
• What kind of SD card should I use for Screenly?