Last updated: October 30, 2023
Screenly sends a screenshot request to each of your digital signage players about every 5 minutes. The screenshot captures the media content that the Screenly Player displays on your screen. You can then view the screenshot both on the Screens page and the Screen Details page within your online Screenly account.
If you see a screenshot of your uploaded media content, the screenshot indicates that your screens are functioning normally.
If you see a screenshot with the text “Screenshot not available” on a black background, the screenshot indicates that your screen has yet to display any content. Alternatively, your screen just started showing content very recently, and your Screenly Player has not had a chance to send a screenshot. In that case, please confirm that you have assigned a playlist to your screen. Please give your screen give it at least 15 minutes to process any changes.