To change the account owner, please follow the steps below:
- Log into your web console as the current owner.
- Go to the Settings > Members page.
- Find the team member who should be the new owner. If they are not already listed, then add and invite them as an admin level user, and have them confirm the email invite to join the workspace.
- Click the three small dots at the end of the line of the team member who should be the new owner.
- Select Change Role.
- Select the Owner role.
- Follow the steps to complete the change.
If you are unable to have the current owner login, or the current owner has left the organization and no one has access to their email inbox, then we need to go through a security process before making this change. If you are having one of these issues, please reach out to our support team here with the subject "Owner Account Recovery Needed", and our team will assist you with the recovery process.