I have a black border around my content on the screen. How can I fix this?

In most cases, Screenly will fill up the full screen for images, videos and web pages. For some monitors, (older monitors in particular), you might see a black border around images and web pages. This is what is known as an overscan issue. To solve this issue, you need to modify settings of the screen. This can be done by taking the following steps:

  • Login to your account.
  • Go to ‘Screens’ and select the screen.
  • Click on 'Manage Screen’.
  • Click on 'Advanced’.
  • Navigate to 'Overscan’ select 'Off’.
  • Press 'Save’.
  • Wait for the device to automatically reboot by itself.

When the device comes back online, the black border should now be gone. If that does not do the trick, try setting Overscan to 'On’ and testing various combinations of the 'Overscan Top/Bottom/Right/Left’ settings to offset the issue.

Also, please note that it is possible to have a black border only around images and web pages - but not around videos. The reason for this is that the video player uses a different method when communicating with the screen.

 

 

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