Last updated: October 30, 2023
In most cases, Screenly will fill up the full screen for images, videos, and web pages. For some monitors, (older monitors in particular), you might see a black border around images and web pages. This is what is known as an overscan issue. To solve this issue, you need to modify the settings of the screen. This can be done by taking the following steps for you non-Max screens:
- Login to your account.
- Go to ‘Screens’ and select the screen.
- Click on 'Settings’.
- Navigate to 'Overscan’ and select 'Off’.
- Press 'Save’.
- Wait for the device to process the changes.
The black border should now be gone. If that does not do the trick, try setting Overscan to 'On’ and testing various combinations of the 'Overscan Top/Bottom/Right/Left’ settings to offset the issue.
Also, please note that it is possible to have a black border only around images and web pages - but not around videos. The reason for this is that the video player uses a different method when communicating with the screen.